Published: Fri, January 05, 2018
Hi-Tech | By Cory Rios

HP recalls notebook, mobile workstation batteries over safety concerns

HP recalls notebook, mobile workstation batteries over safety concerns

HP has issued a safety recall for thousands of laptop batteries used in its products around the world.

A spokesman told The Register the recall affected just 0.1 per cent of HP systems sold globally over the last two years (although it declined to give a figure that the percentage related to).

Nearly one year ago to the day, a whopping 101,000 lithium-ion cells used in various HP notebook computers were similarly deemed a serious fire and burn hazard, extending on a recall program initiated in June 2016 which sought to replace an additional 41,000 batteries. Check out the chart below for the full list of affected models. Models affected are: all ProBook 640, 645, 650, and 655 models in the G2 and G3 series, the HP ZBook 17 G3 and G4, the HP ZBook Studio G3, the HP x360 310 G2, the HP Pavilion x360, the HP Envy M6, and the HP 11.

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Numerous affected batteries are "internal to the system, which means they are not customer replaceable", HP said.

"For this reason, it is extremely important to check whether your battery is affected", HP said.

These products were sold via Best Buy, Amazon, HP's website, and other authorized dealers and sites. Three of those incidents resulted in property damage totaling $4,500, and in one instance a user suffered a "minor injury" from a first-degree burn to the hand. The company offers a battery validation utility (available here) that generally takes less than 30 seconds to run. The validation takes less than a minute, and if you do need a new battery, HP will provide one. In the meantime, HP recommends updating the BIOS and enabling Battery Safety, which will pop up when rebooting. As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement. While in "Battery Safety Mode", the laptops can still function safely while connected to an HP power adaptor.

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