Published: Sun, February 11, 2018
Hi-Tech | By Cory Rios

Customers Now Suing Google For Google Pixel Microphone Defects

Customers Now Suing Google For Google Pixel Microphone Defects

Weeks claims that Google acknowledged that her phone was defective, but that it refused to refund her money or replace it despite the fact it was still under warranty, tech news site Ars Technica reports.

"Had Google disclosed the defect to her (Weeks), she would not have bought a Pixel or would have paid substantially less for it", the Pixel lawsuit read.

According to Google, Pixel and Pixel XL smartphones suffer from a "hairline crack in the solder connection on the audio codec".

Making things worse was that Google kept on selling the Pixel and Pixel XL despite a string of evidence that something was wrong with the devices. Even as Google favors Pixel's launcher it doesn't want its older launcher to be left behind, hence the new Google Feed button is being added the Google now launcher.

The lawsuit claims that Google had knowingly sold defective phones, and that despite the warranty replacement, the phones continued to exhibit the problem. Google launched its handset back in spring 2016 named 'Pixel' and 'Pixel XL' but since then, the company has been receiving complaints about their older models, especially for manufacturing defective microphone.

The firm believed that the issue was affecting less than 1% of devices and started happening after a few months of use. As always, feel free to sound off in the comments section below!

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'Moreover, instead of fixing the defective Pixel phones, Google has replaced defective phones with other defective phones, resulting in many consumers repeatedly experiencing the microphone defect, ' the document continues.

For users wondering if they could also be a part of this Pixel lawsuit, the answer is yes, provided their Pixel device is having the same issue.

In case you happen to own any of these Pixel or Nexus-branded devices, you should get an alert for an OTA update soon.

Owners of the original Pixel devices have also experienced problems with the phone's battery, speaker and camera.

Google is now facing a class-action lawsuit from users who are accusing them of disregarding their own statement of warranty for the original Pixel and Pixel XL devices.

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